Privacy Policy

Last Updated: {{LAST_UPDATED}}

This Privacy Policy explains how {{COMPANY_NAME}} (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use {{SITE_URL}} (the “Site”).

Who We Are (Data Controller)

{{COMPANY_AND_LEGAL}}
{{ADDRESS_STREET}}
{{ADDRESS_CITY}} {{ADDRESS_REGION}} {{ADDRESS_POSTAL}}
{{ADDRESS_COUNTRY}}
{{CONTACT_EMAIL}} • {{PHONE}}

Information We Collect

• Identifiers: name, email address, phone number, IP address.
• Commercial Information: purchases, subscriptions, service history.
• Internet/Technical Data: device and browser info, pages viewed, cookies and similar technologies.
• User Content: messages and details submitted via contact forms or accounts.

How We Use Your Information

• Respond to enquiries and provide requested services.
• Process payments and manage subscriptions.
• Operate, maintain, and improve our Site and services.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations and enforce terms.
• Marketing communications (only with appropriate consent where required).

Legal Bases for Processing (EEA/UK GDPR)

• Contract (Art. 6(1)(b)): to deliver services you request.
• Legitimate Interests (Art. 6(1)(f)): to operate and improve our services and support enquiries.
• Consent (Art. 6(1)(a)): for marketing or non-essential cookies where required (you may withdraw at any time).
• Legal Obligation (Art. 6(1)(c)): to comply with applicable law.

Cookies & Tracking Technologies

We use cookies, tracking pixels, and related technologies. Cookies may be placed by us or third parties (including, without limitation, Google, Facebook, Twitter, Adroll, MailChimp, Sucuri, Intercom, analytics providers, advertising networks, and security services). These may collect information such as IP address, HTTP referrer, unique device identifiers, and server logs.

Control: You can manage or reject non-essential cookies via our cookie banner (“Accept” / “Reject” / “Preferences”) or through your browser settings. For details on specific cookies and vendors, use the preferences link in our banner.

Sharing of Information

We may share personal information with service providers (hosting, email, analytics, payment processors, customer support and security services) solely to operate our Site and provide our services. We may also share information when required by law or to protect our rights.

We do not sell personal information for money. Under California law, “sharing” for cross-context behavioral advertising may occur when using certain ad/analytics tools.

Data Retention

We retain enquiry data for up to {{RETENTION_MONTHS}} months unless we start working together, in which case relevant records may be kept for contract and accounting purposes in line with legal requirements. Other retention periods depend on the data type and purpose.

Your Rights (EEA/UK)

• Access, rectification, erasure, restriction, portability, and objection.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local supervisory authority.

International Transfers

Where we transfer personal data outside the EEA/UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses (SCCs) or other lawful mechanisms.

Security

We use reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is 100% secure.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us to request deletion.

Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

{{COMPANY_AND_LEGAL}} • {{ADDRESS_STREET}} • {{ADDRESS_CITY}} {{ADDRESS_REGION}} {{ADDRESS_POSTAL}} • {{ADDRESS_COUNTRY}}
{{CONTACT_EMAIL}} • {{PHONE}}